Amazon is hiring for the position of Specialist, Appeals, Appeals in India. This is a contractual full-time opportunity for experienced HR professionals who have strong analytical, investigative, communication, and organizational skills.
The selected candidate will work with Amazon’s HR organization and support the Appeals process for employees and alumni. The role involves reviewing appeal cases, evaluating documentation, understanding HR policies, and ensuring that policies have been applied properly and consistently.
Job Details
- Job Title: Specialist, Appeals, Appeals
- Company: Amazon Development Centre (India) Private Limited – S55
- Job Type: Full-Time
- Employment Type: Contractual
- Job Category: Human Resources / Administrative Support
- Location: India
- Work Mode: Virtual
- Experience Required: 3+ Years in Human Resources
Amazon’s current listing shows virtual locations including Hyderabad, Uttar Pradesh, Bangalore, Chennai, Kolkata, Mumbai, Andhra Pradesh, Kochi, and Chandigarh.
About the Role
As a Specialist, Appeals, you will be part of Amazon’s HR organization and support employees and alumni throughout their appeals journey.
The role requires handling confidential and sensitive employee information with a high level of integrity and professionalism. You will use analytical and critical-thinking skills to review appeal cases and contribute to continuous process improvement.
The position also requires strong customer service, communication, organizational skills, attention to detail, and the ability to prioritize work in a fast-changing HR environment.
Key Responsibilities
- Review appeal cases and identify the documentation required.
- Use Amazon policies and previous cases to assess appeal documentation.
- Check documents for accuracy and consistency.
- Review information related to disciplinary actions affecting employees.
- Investigate evidence and employee or witness statements.
- Determine whether HR policies were applied correctly and consistently.
- Identify process defects and recommend appropriate improvements.
- Handle confidential and sensitive HR information responsibly.
- Manage a substantial and time-sensitive workload.
- Support continuous improvement within HR processes.
Eligibility Criteria
Candidates should have:
- At least 3 years of Human Resources experience.
- Experience working with HR processes and systems.
- Bachelor’s or Master’s degree.
- Experience managing high-volume and time-sensitive workloads.
- Experience handling confidential and sensitive HR information.
- Strong analytical and critical-thinking abilities.
- Excellent attention to detail.
Preferred Qualifications
Additional experience or skills that can be beneficial include:
- Process improvement experience.
- Stakeholder management experience.
- Contact center or customer service experience.
- Experience with Payroll Systems and HRIS.
- Ability to follow established processes accurately.
- Strong confidentiality and data-handling practices.
- Knowledge of additional languages.
Required Skills
- Human Resources
- HR Processes
- HR Systems
- Appeals Management
- Case Investigation
- Analytical Thinking
- Critical Thinking
- Process Improvement
- Stakeholder Management
- Customer Service
- Confidential Data Management
- HRIS
- Microsoft Office
- Attention to Detail
Career Opportunity
This position offers HR professionals an opportunity to work in Amazon’s employee-focused HR organization and gain experience in appeals management, policy evaluation, employee case review, investigation, and process improvement.
The role can be particularly suitable for professionals who enjoy analytical HR work and managing sensitive employee cases in a structured environment.
How to Apply
Interested candidates should apply through Amazon’s official Jobs portal. Applicants should review the current eligibility requirements, location options, and contractual terms before submitting their application.
Disclaimer
SSOID Rajasthan is only an information publisher and is not involved in the recruitment process. We are not responsible for any hiring decisions, fraud, financial loss, or disputes related to this job. Applicants should verify all job details through Amazon’s official recruitment channels before applying and never pay any recruitment fee.
